If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dolce Mateo's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website. By ordering from my site, you accept the general terms and conditions, including my Privacy Statement. The term 'Dolce Mateo' or ‘me/we’ or ‘I/us’ refers to the owner of the website whose registered office is Miami, Florida, United States. The term 'you' refers to the user or viewer of our website.


Price Changes
Dolce Mateo reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. 

At times where software or human errors for instance, list products with a faulty price, Dolce Mateo reserves the rights to cancel the order upon notification.

Product information
We reserve the right that unintentional errors may occur, however we do our best to represent our products as correctly as possible.
Colors on different computer screens will vary, and thus the representation that you may view on our website might not be 100% accurate.

Damage during transportation
Our shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery. 

Shopping, Shipping and Customs
At the moment we accept Paypal as our only form of Payment. It is possible to pay with credit card through Paypal. Payment is made in our default currency, USD. 

We accept all forms of credit and card payments, and we also ship our goods all over the United States. 

We are not responsible for any additional costs you may experience by importing our products outside of the US. 


Please keep in mind that for used items like wigs we cannot accept returns due to hygienic reasons. 

Pre-owned units have been throughly cleansed and sanitized prior to sale. 

Shipping Returns

If a return is granted for any reason, the shopper pays for the return, unless otherwise noted. 

It is possible to cancel or change an order prior to the preparation or shipment of the order, with exception of pre-order items (i.e. Custom wig), as pre-order items are produced on the order basis. 

Orders can be canceled within 48 hours of payment.


Dolce Mateo
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Dolce Mateo or its content suppliers and protected by international copyright laws. This site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of Dolce Mateo.

Your Privacy 

The Dolce Mateo privacy statement is designed to demonstrate our commitment to privacy. We respect your privacy. Any personal information that you provide is used for the purpose of giving you the best possible information. In our feedback form and digital catalog form, we ask you to give us certain contact information, which is needed to send/reply to the information you requested. We also ask for other information, much of which is optional. Please don’t tell us things you don’t want us to know. Dolce Mateo uses this information to better understand its consumer base in order to provide superior service.

Non-disclosure to third parties
Unless we have your expressed consent, we will not disclose your personal information to any third parties. We will not sell, rent or trade your personal information to others for marketing purposes without your expressed consent. We may collect statistics regarding the use of our webshop, such as traffic patterns and related site information, but this information will not include any personal identifying information.

Children’s policy
If you are under 18, you may use our webshop only with the involvement of a parent or guardian. In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under 13, you cannot register or give us any personal information. Please have your parents contact us to enter this information.

Your consent
By using our website you consent that we may collect and use your personal information in the manner set out in this privacy policy. Any changes to our privacy policy will be posted on this site.